Today’s consumers are more interested in knowing your brand than ever before. That means florists who want to grow orders must do more than just offer beautiful arrangements. They must define and own their brand.
A clear, consistent brand makes your shop recognizable, memorable, and reliable. More importantly, it gives customers a reason to choose you over a competitor. Here are four steps to help define your brand and use it to drive more orders.
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Ask: Who am I?
Your brand starts with clarity. Write down what your shop does exceptionally well. Then list the impressions and experiences you want customers to associate with your name. Combine these into three or four sentences that describe what your business stands for. This becomes the foundation of your brand.
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Ask: What makes me special?
With so many alternatives available, your shop needs a point of difference. Ask yourself:
- What do we offer that no other flower shop does?
- Why should someone send flowers from us instead of buying a gift elsewhere?
- Why should a customer choose us over Amazon, Nordstrom, or even dinner out?
These are tough questions, but answering them gives you a stronger identity and helps you deliver a better shopping experience. If you’re struggling to answer, it may be time to refine your offerings. Find one thing you can do better than anyone else — and own it.
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Ask: Who are my customers?
Go beyond demographics. Consider what your customers’ lives are like, what they value, and what drives their behavior. For example:
- Are they busy professionals who want convenience?
- Are they young families looking for affordable, cheerful gifts?
- Are they long-time locals who appreciate tradition and personal service?
These customer profiles (or personas) help guide everything from product design to marketing. They also empower your staff to deliver experiences that feel personalized.
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Ask: Is everything aligned?
Now look at your answers together. Do your brand identity, customer needs, and actual offerings match? If there are gaps, that might explain declining orders. Alignment is key.
Check your shop’s environment, product offerings, services, and staff interactions. Pay close attention to customer feedback and reviews. Do they consistently reflect your brand promise? If not, it’s time to refine your message and your experience so they work in unison.
Bonus: Create a Brand Style Guide
To keep your brand consistent, build a simple style guide that covers:
- Verbiage: Tone, tagline, and preferred language for signs, emails, and ads.
- Visuals: Logo, colors, fonts, and photography style.
- Examples Include Mock-Ups of marketing pieces, signage, and even delivery van wraps.
Refer back to this guide often and update as you refine your shop’s identity.
Bottom line: When your brand is clearly defined, your shop stands out in a crowded marketplace. Customers feel more connected to you, are more confident in your service, and are more likely to place orders repeatedly. You will attract more potential clients who value your products and services.
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